Terms of Service

Last Updated: November 11, 2025

These Terms of Service ("Terms") govern your use of UnboundBytes. By using our service, you agree to these Terms. If you don't agree, please don't use the service.

The Short Version

• This is beta software. Use at your own risk. We accept zero liability for any issues.
• You're responsible for your own infrastructure and the apps you run on it.
• We provide the platform to manage your apps, not the apps themselves (those are open source).
• 14-day free trial, no credit card required. After that, it's a monthly subscription.
• No refunds, but you can cancel anytime.
• Don't abuse the service. Don't do illegal things with it.
• We can change these terms, but we'll give you 30 days notice.

1. Definitions

• "Service" means the UnboundBytes platform, including the portal, orchestrator, and agent software.
• "You", "Your" means the person or entity using the Service.
• "We", "Us", "Our" means UnboundBytes and its operators.
• "Apps" means the open-source applications you deploy using our Service (Immich, Seafile, Vaultwarden, etc.).
• "Content" means any data, files, or information you store in your Apps.

2. Accepting These Terms

By creating an account, you agree to these Terms, our Privacy Policy, and any other policies we post. If you're using the Service on behalf of an organization, you represent that you have authority to bind that organization to these Terms.

You must be at least 18 years old to use the Service.

3. What We Provide

3.1 The Platform

We provide a control plane for managing self-hosted open-source applications. This includes:

• A web portal for managing deployments
• An orchestrator for coordinating deployments and backups
• An agent that runs on your infrastructure
• Backup coordination and restoration tools
• Monitoring and alerting capabilities
• Automatic SSL certificate management

3.2 What We Don't Provide

We do not provide:

• The infrastructure where your Apps run (you provide that)
• The open-source Apps themselves (they're maintained by their respective communities)
• Guaranteed uptime for your Apps (that depends on your infrastructure)
• Support for customized or modified versions of Apps
• Data recovery if you delete your backups

4. Your Responsibilities

4.1 Your Infrastructure

You're responsible for:

• Providing and maintaining the infrastructure where your Apps run
• Ensuring your infrastructure meets minimum requirements
• Securing your infrastructure (firewalls, OS updates, etc.)
• Paying for your own infrastructure costs (servers, bandwidth, storage)

4.2 Your Content

You're responsible for:

• All Content you store in your Apps
• Ensuring your Content doesn't violate laws or third-party rights
• Maintaining backups of critical Content
• Complying with any applicable regulations (HIPAA, GDPR, etc.) for your Content

We don't access, view, or control your Content. It lives on your infrastructure, not ours.

4.3 Account Security

You're responsible for:

• Keeping your account credentials secure
• All activity that occurs under your account
• Notifying us immediately if your account is compromised

4.4 Acceptable Use

You agree not to:

• Use the Service for illegal activities
• Abuse, harass, or harm others using the Service
• Attempt to access other users' accounts or data
• Reverse engineer, decompile, or disassemble the Service
• Use the Service to send spam or malware
• Overload our infrastructure with excessive API calls
• Resell the Service without written permission
• Use the Service to mine cryptocurrency (on our infrastructure)

5. Pricing and Payment

5.1 Free Trial

New accounts get a 14-day free trial. No credit card required. Full access to all features. After 14 days, you'll need to subscribe to continue using the Service.

5.2 Subscription

Our pricing is simple:

• One flat monthly price for the platform
• Optional add-ons for additional backup storage
• No feature tiers, no hidden fees

See our pricing page for current rates.

5.3 Billing

Subscriptions are billed monthly in advance. We use Stripe for payment processing. You authorize Stripe to charge your payment method monthly until you cancel.

5.4 Price Changes

We may change our prices, but we'll give you 30 days notice before any increase affects your account. If you don't want to pay the new price, cancel before it takes effect.

5.5 No Refunds

All payments are non-refundable. We offer a 14-day free trial so you can try before you buy. If you cancel mid-month, you keep access until the end of your billing period, but we don't issue refunds.

Exception: If we terminate your account for our error (not for violating these Terms), we'll refund any unused portion of your subscription.

5.6 Failed Payments

If a payment fails, we'll try again a few times. If we can't collect payment within 7 days, we may suspend your account. You'll still have access to export your data, but you won't be able to deploy new Apps or create backups.

6. Cancellation and Termination

6.1 You Can Cancel Anytime

Cancel your subscription anytime from the portal. Your access continues until the end of your current billing period. After that, your account becomes read-only for 30 days (so you can export data), then it's deleted.

6.2 We Can Terminate Your Account

We can suspend or terminate your account if you:

• Violate these Terms
• Use the Service for illegal activities
• Abuse the Service or our infrastructure
• Fail to pay

We'll try to warn you first, but we can terminate immediately for serious violations (illegal content, attacking our infrastructure, etc.).

6.3 Effect of Termination

When your account is terminated:

• Your access to the Service ends
• We stop managing your Apps (but they keep running on your infrastructure)
• Your deployment configs and backup metadata are deleted after 30 days
• Payment records are retained for 7 years (tax compliance)

7. Intellectual Property

7.1 Our IP

The UnboundBytes platform (portal, orchestrator, agent core) is proprietary software. We own it. You get a limited, non-exclusive, non-transferable license to use it while you're subscribed.

7.2 Open Source Apps

The Apps you deploy (Immich, Seafile, Vaultwarden, OnlyOffice, etc.) are open source, licensed under their respective licenses (typically GPL, MIT, Apache, etc.). Those licenses govern your use of the Apps themselves.

See our licensing page for details on each App's license.

7.3 Your Content

You own your Content. We don't claim any rights to it. We don't even access it—it lives on your infrastructure.

8. Disclaimers and Limitations

8.1 No Warranty Whatsoever

The Service is provided "AS IS" and "AS AVAILABLE" with ABSOLUTELY NO WARRANTY. This is BETA SOFTWARE. We provide:

• NO guarantee the Service will be available, functional, or error-free
• NO guarantee your Apps will work, deploy correctly, or remain accessible
• NO guarantee backups will succeed, be recoverable, or be uncorrupted
• NO guarantee the Service meets your needs or expectations
• NO guarantee of uptime, performance, or reliability
• NO guarantee your data won't be lost, corrupted, or deleted
• NO guarantee the Service won't be discontinued without notice

In lawyer terms: WE DISCLAIM ALL WARRANTIES, EXPRESS OR IMPLIED, INCLUDING BUT NOT LIMITED TO WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, NON-INFRINGEMENT, TITLE, QUIET ENJOYMENT, ACCURACY, AND INTEGRATION. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED FROM US WILL CREATE ANY WARRANTY NOT EXPRESSLY STATED IN THESE TERMS.

8.2 Zero Liability for Beta Software

We accept ZERO liability for any issues arising from this beta service. You use it entirely at your own risk.

In human terms: We're not liable for:

• Complete data loss or corruption
• Service outages, downtime, or unavailability
• Failed backups or inability to restore data
• Lost revenue, profits, or business opportunities
• Security breaches or unauthorized access to your infrastructure
• Bugs, errors, or defects in the software
• Any damages whatsoever arising from your use of the Service

In lawyer terms: TO THE MAXIMUM EXTENT PERMITTED BY LAW:

• OUR TOTAL LIABILITY FOR ANY CLAIMS UNDER THESE TERMS IS LIMITED TO THE LESSER OF (A) $100 USD OR (B) THE AMOUNT YOU PAID US IN THE 3 MONTHS BEFORE THE CLAIM.
• WE ARE NOT LIABLE FOR ANY INDIRECT, INCIDENTAL, CONSEQUENTIAL, SPECIAL, EXEMPLARY, OR PUNITIVE DAMAGES, INCLUDING BUT NOT LIMITED TO LOSS OF PROFITS, LOSS OF DATA, LOSS OF GOODWILL, SERVICE INTERRUPTION, COMPUTER DAMAGE, SYSTEM FAILURE, OR ANY OTHER DAMAGES OR LOSSES.
• THIS LIMITATION APPLIES REGARDLESS OF THE LEGAL THEORY (CONTRACT, TORT, STRICT LIABILITY, OR OTHERWISE) AND EVEN IF WE KNEW OR SHOULD HAVE KNOWN ABOUT THE POSSIBILITY OF SUCH DAMAGES.
• THESE LIMITATIONS APPLY EVEN IF ANY REMEDY FAILS OF ITS ESSENTIAL PURPOSE.

Some jurisdictions don't allow these limitations. In those jurisdictions, our liability is limited to the maximum extent permitted by law. If you live in such a jurisdiction and these limitations don't apply, we still accept ZERO liability for anything related to this beta software beyond what the law absolutely requires.

YOU ACKNOWLEDGE THAT THE SERVICE IS BETA SOFTWARE AND YOU USE IT ENTIRELY AT YOUR OWN RISK. DO NOT USE THIS SERVICE FOR CRITICAL OPERATIONS OR IRREPLACEABLE DATA.

8.3 Indemnification

You agree to defend, indemnify, and hold us harmless from claims arising from:

• Your use of the Service
• Your Content
• Your violation of these Terms
• Your violation of any laws or third-party rights

9. Changes to the Service and Terms

9.1 Service Changes

We may change, suspend, or discontinue the Service (or parts of it) at any time. We'll try to give you notice for major changes, but we're not required to.

9.2 Terms Changes

We may update these Terms. Material changes will be announced via email 30 days before they take effect. Continued use after the changes means you accept the new Terms.

Previous versions are available in our public repository.

10. Miscellaneous

10.1 Governing Law

These Terms are governed by the laws of [Jurisdiction], without regard to conflict of law principles. Any disputes will be resolved in the courts of [Jurisdiction].

10.2 Entire Agreement

These Terms, along with our Privacy Policy, constitute the entire agreement between you and us regarding the Service.

10.3 Severability

If any part of these Terms is found invalid or unenforceable, the rest remains in effect.

10.4 No Waiver

Our failure to enforce any part of these Terms doesn't waive our right to enforce it later.

10.5 Assignment

You can't transfer your rights under these Terms without our consent. We can transfer ours without your consent (for example, if we're acquired).

11. Contact

Questions about these Terms? Email legal@unboundbytes.com or use the contact form.

These Terms were written to be clear and fair. If something's confusing or seems unreasonable, let us know. We're not trying to screw you—we're trying to build a sustainable business that respects your rights.